Shipping policy

Shipping Policy

Thank you for your order. This policy explains how we handle processing, delivery, and related matters. Please review it before placing your purchase.

Order Handling

Orders are typically prepared for dispatch within 1–2 business days. Weekends and public holidays are not counted as processing days.

Orders placed after 5:00 PM local time will begin processing on the next business day. During peak periods, such as major sales or holiday seasons, preparation may take longer than usual. If a notable delay occurs, we will notify you by email.

Delivery Methods & Timeframes

Shipping charges are calculated automatically and displayed at checkout before payment is completed.

Standard Delivery: 3–5 business days

Express Delivery: 1–2 business days

International Delivery: 7–21 business days

All delivery timeframes are estimates only. Circumstances such as carrier delays, weather conditions, or other events beyond our control may affect actual delivery times.

Shipment Tracking

A confirmation email containing your tracking number(s) will be sent once your order has been dispatched. Tracking information typically becomes visible within 24–48 hours.

If tracking details have not arrived within 3 business days after your order was placed, please contact us.

Domestic Delivery

We ship to domestic addresses. P.O. boxes cannot be used for delivery at this time. If you normally use a P.O. box, please provide a physical address during checkout.

Cross-Border Orders

Orders can be shipped to selected countries and regions. Import duties, taxes, and customs charges may apply in the destination country. These fees are the buyer's responsibility and are not included in the order total or shipping cost. We cannot control or predict the amount of such charges.

Customs rules vary by country. For specific details, please consult your local customs office.

Loss, Damage, or Theft

We are not liable for products that are damaged or lost while in transit. If a shipment arrives damaged, please file a claim directly with the carrier. Retain all packaging materials and damaged items until the claim is resolved.

If tracking indicates delivery but the package has not been received, please contact the carrier to open an investigation.

Order Changes & Cancellations

For information about returns, exchanges, and cancellations, please refer to our Return Policy.

Requests to modify or cancel an order must be submitted within 24 hours of purchase. After an order has been shipped, changes and cancellations are no longer possible.

Uncontrollable Delays

Delivery times are estimates and cannot be guaranteed. Events beyond our control may cause delays, including but not limited to severe weather, natural disasters, carrier interruptions, or holiday peaks.

Inquiries

For any questions regarding this Shipping Policy, please use the contact details available on our website.